Quickpay had 15 outages in the last 2 years totaling 39m of downtime — averaging 0.6 incidents per month.
There were 15 Quickpay outages since March 7, 2025 totaling 39m of downtime. Each is summarised below — incident details, duration, and resolution information.
Please be informed that an external issue has been identified which is affecting Trustly payment method for Germany. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps.
This incident has been resolved.
Between 07 May 2026 21:00 and 08 May 2026 11:00, we experienced an issue affecting Mastercard token creation during enrollment and payments using tokens created during the affected period, due to a connectivity issue with the external provider. Impact: * Mastercard token creation during enrollment was affected * Payments using impacted Mastercard tokens were also affected * Existing Mastercard tokens created before the incident were not affected * Visa and other payment methods were not affected The issue has been resolved and services are operating normally.
Type: Incident Affected Components: Payment Apr 19, 14:48:00 GMT+0 - Resolved - Between 19.04.2026 16:48 CEST and 16:57 CEST, a third-party service disruption affected the processing of Swish transactions. The provider has resolved the issue, and transaction processing is now operating normally. Apr 21, 12:20:42 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 36 minutes Affected Components: manage.quickpay.net Mar 31, 08:14:39 GMT+0 - Identified - We are currently investigating an increased rate of failed login attempts to the Quickpay Manager platform. Our technical teams have identified the issue and are actively working to determine the root cause. Users may experience difficulties logging in or receive error messages during authentication. Mar 31, 08:50:43 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 6 hours and 49 minutes Affected Components: Payment Mar 3, 09:11:00 GMT+0 - Identified - Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps. Mar 3, 13:19:20 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 3, 16:00:22 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 20 minutes Affected Components: Quickpay Support Mail Dec 5, 08:57:24 GMT+0 - Investigating - Our supplier for our phone and mail system (Cloudflare) currently have problems so we cannot be reached by phone currently. Mails will still go through but might have delayed response times. Dec 5, 09:17:34 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 21 hours and 17 minutes Oct 28, 11:38:34 GMT+0 - Identified - Some might expierience problems with callback today if you block incomming trafic. We have since last night gotten a new IP for our callback so they now comes from IP 3.65.179.139 which you need to whitelist in incomming trafic. Oct 29, 08:55:07 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 4 hours and 16 minutes Affected Components: Payment Oct 22, 08:05:23 GMT+0 - Identified - Swish payment for those merchants who are using the QuickPay SSL certificate are affected resulting on "SSL error". Merchants who are using their own certificate are not affected. Our teams are working on this issue and an update will follow. Oct 22, 12:20:58 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 2 hours and 12 minutes Affected Components: Quickpay Support Mail Oct 21, 09:44:52 GMT+0 - Investigating - We are having some problems with some calls failing when we try to pick them up. So if you have problems reaching us by phone please send us an email at [email protected] Oct 21, 11:56:59 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Affected Components: Payment, API Oct 20, 11:47:59 GMT+0 - Resolved - Please be informed that during the time frame 20.10.2025 13:28 CEST - 20.10.2025 13:35 CEST we experienced issues with Online Payments service. Some users may have encountered difficulties when attempting to complete transactions. Issue has been already solved and our engineering team is actively monitoring the system. We understand the importance of our service to your shopping experience and apologize for any inconvenience this may have caused.
Type: Incident Duration: 3 hours and 22 minutes Affected Components: Payment, API Jul 19, 17:30:13 GMT+0 - Monitoring - The issue seems to be resolved for now. We're monitoring. Jul 19, 17:18:50 GMT+0 - Investigating - We are currently investigating this incident. Jul 19, 17:32:52 GMT+0 - Investigating - The issue doesn't seem to be resolved yet. We're continuing our investigation. Jul 19, 18:09:08 GMT+0 - Monitoring - The issues seems to be resolved, and we're continuing our monitoring. Jul 19, 18:19:34 GMT+0 - Resolved - This incident has been resolved. Jul 19, 19:20:16 GMT+0 - Monitoring - The issue is unfortunately still ongoing. We'll continue to monitor. We believe this is related to an outage of an upstream provider. Jul 19, 20:40:52 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 4 minutes Affected Components: Payment Jun 30, 20:12:48 GMT+0 - Identified - We have identified the issue and are working on a solution. Jun 30, 20:55:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 21:16:43 GMT+0 - Resolved - This incident has been resolved.
Type: Incident Duration: 1 hour and 50 minutes Affected Components: Payment Jun 17, 13:32:00 GMT+0 - Investigating - We are currently investigating a issue where all recurring attempts towards Clearhaus is failing due to a connection lost between internal services. Jun 17, 14:35:53 GMT+0 - Monitoring - As of 16:20 CEST (14:20 UTC) the connection was re-established and the service is operational. We continue to monitor the service Jun 17, 15:21:41 GMT+0 - Resolved - We consider the incident resolved after no issues have been detected for 1 hour since the connection was re-established. The outage occurred in this timeframe: CEST: 2025-06-17 15:23 - 16:20 The impact of the incident is still being investigated.
Type: Incident Duration: 3 hours and 50 minutes Affected Components: manage.quickpay.net Mar 7, 14:32:28 GMT+0 - Resolved - This incident has been resolved. Mar 7, 11:09:21 GMT+0 - Identified - We've identified the issue and working on a fix. Mar 7, 11:17:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 7, 10:42:16 GMT+0 - Investigating - We're currently investigating a higher rate of failed logins to our Manager platform.