Quickpay Outage History

Started Nov 03, 2026, 09:35 AM UTC· resolved Nov 03, 2026, 11:40 AM UTC

1. identified Nov 03, 2026, 09:35 AM UTC

   Since 10:35 CET, Dankort transactions have been affected by an issue at our payment provider (Nets). The issue has been confirmed by their 3D Secure vendor. We will provide an update as soon as we have more information. Visa and Mastercard transactions may also be intermittently affected.

2. monitoring Nov 03, 2026, 11:08 AM UTC

   Please be informed that errors have stopped since 11:49 CET. We are still monitoring.

3. resolved Nov 03, 2026, 11:40 AM UTC

   This incident has been resolved.

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Started Oct 12, 2026, 07:30 AM UTC· resolved Oct 12, 2026, 12:59 PM UTC

1. identified Oct 12, 2026, 07:30 AM UTC

   Payments processed via the Nets acquirer are currently experiencing problems due to a connection issue. We will post another update as soon as we have more information..

2. identified Oct 12, 2026, 07:30 AM UTC

   Payments processed via the Nets acquirer are currently experiencing problems due to a connection issue. We will post another update as soon as we have more information.

3. monitoring Oct 12, 2026, 11:04 AM UTC

   Since 10:49 CEST, no further errors have been observed on payments processed via the Nets acquirer connection. We are continuing to monitor the situation closely and are in contact with Nets about the root cause on their side..

4. monitoring Oct 12, 2026, 11:04 AM UTC

   Since 10:49 CEST, no further errors have been observed on payments processed via the Nets acquirer connection. We are continuing to monitor the situation closely and are in contact with Nets about the root cause on their side.

5. resolved Oct 12, 2026, 12:59 PM UTC

   This incident has been resolved..

6. resolved Oct 12, 2026, 12:59 PM UTC

   This incident has been resolved.

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Started Sep 22, 2026, 06:50 AM UTC· resolved Sep 22, 2026, 10:34 AM UTC

1. identified Sep 22, 2026, 06:50 AM UTC

   We're currently experiencing disruptions with Shopify. Analysis is ongoing. We recommend to use the main app "Quickpay" till the issue is solved..

2. identified Sep 22, 2026, 06:50 AM UTC

   We're currently experiencing disruptions with Shopify. Analysis is ongoing. The processing itself is not affected.

3. resolved Sep 22, 2026, 10:34 AM UTC

   This incident has been resolved. We fixed the disruptions affecting the Vipps, Swish, and MobilePay Online payment apps within QuickPay's Shopify processing. If you are affected, please uninstall and reinstall the affected app(s) using your Shopify Admin user to resolve the issue. Please note that simply disabling and re-enabling the app will not fix the problem. A full uninstall and reinstall is required. Once you are logged into QuickPay Manager, go to Settings, click External Integrations, and select Shopify. For the affected store(s), please follow these steps: 1. Click "Delete app" 2. Click "Show not installed apps" 3. Install the required app Any affected failed transactions must be cancelled to avoid duplicate transactions..

4. resolved Sep 22, 2026, 10:34 AM UTC

   This incident has been resolved. We fixed the disruptions affecting the Vipps, Swish, and MobilePay Online payment apps within QuickPay's Shopify processing. If you are affected, please uninstall and reinstall the affected app(s) using your Shopify Admin user to resolve the issue. Please note that simply disabling and re-enabling the app will not fix the problem. A full uninstall and reinstall is required. Once you are logged into QuickPay Manager, go to Settings, click External Integrations, and select Shopify. For the affected store(s), please follow these steps: 1. Click "Delete app" 2. Click "Show not installed apps" 3. Install the required app Any affected failed transactions must be cancelled to avoid duplicate transactions.

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Started Sep 21, 2026, 12:36 PM UTC· resolved Sep 24, 2026, 08:22 AM UTC

1. identified Sep 21, 2026, 12:36 PM UTC

   We are currently experiencing issues in our Manage with our Clearhaus integration. Payments are being processed correctly but Manage can give a popup error which can cause the Manager to need a reload to continue. This only affect when trying to view payment details on orders made with Clearhaus..

2. identified Sep 21, 2026, 12:36 PM UTC

   We are currently experiencing issues in our Manage with our Clearhaus integration. Payments are being processed correctly but Manage can give a popup error which can cause the Manager to need a reload to continue. This only affect when trying to view payment details on orders made with Clearhaus.

3. resolved Sep 24, 2026, 08:22 AM UTC

   This incident has been resolved..

4. resolved Sep 24, 2026, 08:22 AM UTC

   This incident has been resolved.

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Started Sep 03, 2026, 04:43 PM UTC· resolved Sep 03, 2026, 08:14 PM UTC

1. identified Sep 03, 2026, 04:43 PM UTC

   We are experiencing an issue affecting Mastercard token creation during enrollment and payments using tokens, due to a connectivity issue with the external provider. Impact: \- Mastercard token creation during enrollment was affected \- Payments using impacted Mastercard tokens were also affected \- Visa and other payment methods were not affected We are in contact with our provider and waiting their findings..

2. identified Sep 03, 2026, 04:43 PM UTC

   We are experiencing an issue affecting Mastercard token creation during enrollment and payments using tokens, due to a connectivity issue with the external provider. Impact: \- Mastercard token creation during enrollment was affected \- Payments using impacted Mastercard tokens were also affected \- Visa and other payment methods were not affected We are in contact with our provider and waiting their findings.

3. resolved Sep 03, 2026, 08:14 PM UTC

   This incident has been resolved..

4. resolved Sep 03, 2026, 08:14 PM UTC

   This incident has been resolved.

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Started Aug 06, 2026, 05:16 PM UTC· resolved Aug 06, 2026, 05:16 PM UTC

1. resolved Aug 06, 2026, 05:16 PM UTC

   Please be informed that between 18:00 and 18:55, we experienced a partial disruption affecting the Google Pay payment method. During this time, some transactions may have failed or been delayed. Our technical teams have identified and resolved the issue, and the service is now operating normally..

2. resolved Aug 06, 2026, 05:16 PM UTC

   Please be informed that between 18:00 and 18:55, we experienced a partial disruption affecting the Google Pay payment method. During this time, some transactions may have failed or been delayed. Our technical teams have identified and resolved the issue, and the service is now operating normally.

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Started Aug 03, 2026, 06:55 PM UTC· resolved Aug 03, 2026, 07:58 PM UTC

1. identified Aug 03, 2026, 06:55 PM UTC

   Please be informed that an external issue has been identified which is affecting the Swish payment method. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps..

2. identified Aug 03, 2026, 06:55 PM UTC

   Please be informed that an external issue has been identified which is affecting the Swish payment method. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps.

3. resolved Aug 03, 2026, 07:58 PM UTC

   This incident has been resolved..

4. resolved Aug 03, 2026, 07:58 PM UTC

   This incident has been resolved.

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Started Jun 09, 2026, 07:16 AM UTC· resolved Jun 09, 2026, 07:55 AM UTC

1. identified Jun 09, 2026, 07:16 AM UTC

   Please be informed that an external issue has been identified which is affecting Trustly payment method for Germany. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps..

2. identified Jun 09, 2026, 07:16 AM UTC

   Please be informed that an external issue has been identified which is affecting Trustly payment method for Germany. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps.

3. resolved Jun 09, 2026, 07:55 AM UTC

   This incident has been resolved..

4. resolved Jun 09, 2026, 07:55 AM UTC

   This incident has been resolved.

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Started May 21, 2026, 07:07 AM UTC· resolved May 21, 2026, 01:59 PM UTC

1. identified May 21, 2026, 07:07 AM UTC

   Payments with Nets acquirer are currently having problems due to connection issue. We have reached out to Nets for status whom report back that they have problems with authorizations trafic. This affects acquirer Nets, NetsTeller, Bambora, Handelsbanken and Elavon We are currently investigating this incident.

2. identified May 21, 2026, 07:07 AM UTC

   Payments with Nets acquirer are currently having problems due to connection issue. We have reached out to Nets for status whom report back that they have problems with authorizations trafic. This affects acquirer Nets, NetsTeller, Bambora, Handelsbanken, Swedbank and Elavon We are currently investigating this incident..

3. identified May 21, 2026, 09:12 AM UTC

   No further update from Nets yet but if you also have an agreement with Clearhaus we suggest untill this problem is solved to disabled nets as acquirer in settings -> acquirer to allow for those paying with visa-dankort to be sent towards Clearhaus instead (be aware of this might cause a higher card fee than dankort).

4. identified May 21, 2026, 09:12 AM UTC

   No further update from Nets yet but if you also have an agreement with Clearhaus we suggest untill this problem is solved to disabled nets as acquirer in settings -> acquirer to allow for those paying with visa-dankort to be sent towards Clearhaus instead (be aware of this might cause a higher card fee than dankort)

5. monitoring May 21, 2026, 01:10 PM UTC

   We are seeing transactions through Nets' platform are starting to be successful again but will keep an eye on the progress..

6. monitoring May 21, 2026, 01:10 PM UTC

   We are seeing transactions through Nets' platform are starting to be successful again but will keep an eye on the progress.

7. resolved May 21, 2026, 01:59 PM UTC

   This incident has been resolved..

8. resolved May 21, 2026, 01:59 PM UTC

   This incident has been resolved.

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Started May 08, 2026, 12:54 PM UTC· resolved May 08, 2026, 12:54 PM UTC

1. resolved May 08, 2026, 12:54 PM UTC

   Between 07 May 2026 21:00 and 08 May 2026 11:00, we experienced an issue affecting Mastercard token creation during enrollment and payments using tokens created during the affected period, due to a connectivity issue with the external provider. Impact: * Mastercard token creation during enrollment was affected * Payments using impacted Mastercard tokens were also affected * Visa and other payment methods were not affected The issue has been resolved and services are operating normally..

2. resolved May 08, 2026, 12:54 PM UTC

   Between 07 May 2026 21:00 and 08 May 2026 11:00, we experienced an issue affecting Mastercard token creation during enrollment and payments using tokens created during the affected period, due to a connectivity issue with the external provider. Impact: * Mastercard token creation during enrollment was affected * Payments using impacted Mastercard tokens were also affected * Existing Mastercard tokens created before the incident were not affected * Visa and other payment methods were not affected The issue has been resolved and services are operating normally.

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Started Apr 19, 2026, 02:48 PM UTC· resolved Apr 19, 2026, 02:48 PM UTC

1. resolved Apr 19, 2026, 02:48 PM UTC

   Between 19.04.2026 16:48 CEST and 16:57 CEST, a third-party service disruption affected the processing of Swish transactions. The provider has resolved the issue, and transaction processing is now operating normally..

2. resolved Apr 21, 2026, 12:20 PM UTC

   This incident has been resolved..

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Started Apr 04, 2026, 03:30 PM UTC· resolved Apr 04, 2026, 04:50 PM UTC

1. identified Apr 04, 2026, 03:30 PM UTC

   Please be informed that an external issue has been identified which is affecting Swish payment method. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps..

2. resolved Apr 04, 2026, 04:50 PM UTC

   Since 18:26 no more issues with payments are observed. This incident has been resolved..

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Started Mar 31, 2026, 08:14 AM UTC· resolved Mar 31, 2026, 08:50 AM UTC

1. identified Mar 31, 2026, 08:14 AM UTC

   We are currently investigating an increased rate of failed login attempts to the Quickpay Manager platform. Our technical teams have identified the issue and are actively working to determine the root cause. Users may experience difficulties logging in or receive error messages during authentication..

2. resolved Mar 31, 2026, 08:50 AM UTC

   This incident has been resolved..

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Started Mar 03, 2026, 09:11 AM UTC· resolved Mar 03, 2026, 04:00 PM UTC

1. identified Mar 03, 2026, 09:11 AM UTC

   Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps..

2. monitoring Mar 03, 2026, 01:19 PM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Mar 03, 2026, 04:00 PM UTC

   This incident has been resolved..

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Started Jan 19, 2026, 06:19 AM UTC· resolved Jan 19, 2026, 10:49 AM UTC

1. investigating Jan 19, 2026, 06:19 AM UTC

   Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider, and we are waiting for their findings and resolution steps. .

2. investigating Jan 19, 2026, 09:31 AM UTC

   We are currently investigating this incident..

3. resolved Jan 19, 2026, 10:49 AM UTC

   This incident has been resolved..

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Started Dec 05, 2025, 08:57 AM UTC· resolved Dec 05, 2025, 09:17 AM UTC

1. investigating Dec 05, 2025, 08:57 AM UTC

   Our supplier for our phone and mail system (Cloudflare) currently have problems so we cannot be reached by phone currently. Mails will still go through but might have delayed response times..

2. resolved Dec 05, 2025, 09:17 AM UTC

   This incident has been resolved..

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Started Oct 28, 2025, 11:38 AM UTC· resolved Oct 29, 2025, 08:55 AM UTC

1. identified Oct 28, 2025, 11:38 AM UTC

   Some might expierience problems with callback today if you block incomming trafic. We have since last night gotten a new IP for our callback so they now comes from IP 3.65.179.139 which you need to whitelist in incomming trafic..

2. resolved Oct 29, 2025, 08:55 AM UTC

   This incident has been resolved..

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Started Oct 22, 2025, 08:05 AM UTC· resolved Oct 22, 2025, 12:20 PM UTC

1. identified Oct 22, 2025, 08:05 AM UTC

   Swish payment for those merchants who are using the QuickPay SSL certificate are affected resulting on "SSL error". Merchants who are using their own certificate are not affected. Our teams are working on this issue and an update will follow..

2. resolved Oct 22, 2025, 12:20 PM UTC

   This incident has been resolved..

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Started Oct 21, 2025, 09:44 AM UTC· resolved Oct 21, 2025, 11:56 AM UTC

1. investigating Oct 21, 2025, 09:44 AM UTC

   We are having some problems with some calls failing when we try to pick them up. So if you have problems reaching us by phone please send us an email at [email protected].

2. resolved Oct 21, 2025, 11:56 AM UTC

   This incident has been resolved..

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Started Oct 20, 2025, 11:47 AM UTC· resolved Oct 20, 2025, 11:47 AM UTC

1. resolved Oct 20, 2025, 11:47 AM UTC

   Please be informed that during the time frame 20.10.2025 13:28 CEST - 20.10.2025 13:35 CEST we experienced issues with Online Payments service. Some users may have encountered difficulties when attempting to complete transactions. Issue has been already solved and our engineering team is actively monitoring the system. We understand the importance of our service to your shopping experience and apologize for any inconvenience this may have caused..

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Started Jul 19, 2025, 07:05 PM UTC· resolved Jul 19, 2025, 08:39 PM UTC

1. identified Jul 19, 2025, 07:05 PM UTC

   Vipps/MobilePay is experiencing problems with ePayments, and this affects some users. Our teams are in close cooperation with the external provider and we are waiting their findings and resolution steps..

2. resolved Jul 19, 2025, 08:39 PM UTC

   This incident has been resolved..

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Started Jul 19, 2025, 05:18 PM UTC· resolved Jul 19, 2025, 08:40 PM UTC

1. investigating Jul 19, 2025, 05:18 PM UTC

   We are currently investigating this incident..

2. monitoring Jul 19, 2025, 05:30 PM UTC

   The issue seems to be resolved for now. We're monitoring..

3. investigating Jul 19, 2025, 05:32 PM UTC

   The issue doesn't seem to be resolved yet. We're continuing our investigation..

4. monitoring Jul 19, 2025, 06:09 PM UTC

   The issues seems to be resolved, and we're continuing our monitoring..

5. resolved Jul 19, 2025, 06:19 PM UTC

   This incident has been resolved..

6. monitoring Jul 19, 2025, 07:20 PM UTC

   The issue is unfortunately still ongoing. We'll continue to monitor. We believe this is related to an outage of an upstream provider..

7. resolved Jul 19, 2025, 08:40 PM UTC

   This incident has been resolved.

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Started Jun 30, 2025, 08:12 PM UTC· resolved Jun 30, 2025, 09:16 PM UTC

1. identified Jun 30, 2025, 08:12 PM UTC

   We have identified the issue and are working on a solution..

2. monitoring Jun 30, 2025, 08:55 PM UTC

   We implemented a fix and are currently monitoring the result..

3. resolved Jun 30, 2025, 09:16 PM UTC

   This incident has been resolved..

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Started Jun 17, 2025, 01:32 PM UTC· resolved Jun 17, 2025, 03:21 PM UTC

1. investigating Jun 17, 2025, 01:32 PM UTC

   We are currently investigating a issue where all recurring attempts towards Clearhaus is failing due to a connection lost between internal services.

2. monitoring Jun 17, 2025, 02:35 PM UTC

   As of 16:20 CEST (14:20 UTC) the connection was re-established and the service is operational. We continue to monitor the service

3. resolved Jun 17, 2025, 03:21 PM UTC

   We consider the incident resolved after no issues have been detected for 1 hour since the connection was re-established. The outage occurred in this timeframe: CEST: 2025-06-17 15:23 - 16:20 The impact of the incident is still being investigated.

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