Quest Outage History

Quest is up right now

Quest had 11 outages in the last 2 years totaling 379h 27m of downtime — averaging 0.5 incidents per month.

There were 11 Quest outages since October 9, 2024 totaling 379h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.quest-on-demand.com

Major July 28, 2026

Production Incident - Identity Recovery for Microsoft Entra ID Backups Affected

Detected by Pingoru
Jul 28, 2026, 04:28 PM UTC
Resolved
Jul 28, 2026, 10:18 PM UTC
Duration
5h 50m
Affected: US RegionAustralia RegionCanada RegionEU RegionUK Region
Timeline · 2 updates
  1. investigating Jul 28, 2026, 04:28 PM UTC

    We are aware of a potential issue that may impact backups for some Identity Recovery for Microsoft Entra ID customers in all regions. An investigation is currently underway, and we will report back soon.

  2. resolved Jul 28, 2026, 10:18 PM UTC

    We have resolved the issue, and we will continue to monitor scheduled backups. We apologies for any inconvenience this may have caused.

Read the full incident report →

Minor June 2, 2026

Service Degradation: On Demand Migration Domain Rewrite Email Delivery

Detected by Pingoru
Jun 02, 2026, 08:45 PM UTC
Resolved
Jun 03, 2026, 05:06 AM UTC
Duration
8h 21m
Affected: US RegionAustralia RegionCanada RegionEU RegionUK Region
Timeline · 5 updates
  1. identified Jun 02, 2026, 08:45 PM UTC

    Our cloud services provider is currently experiencing a service degradation in Exchange Online affecting customers using On Demand Migration Domain Rewrite. As a result, customers will experience significant delays or failures when sending and receiving emails. Queued messages in Domain Rewrite will be delivered once the service from our cloud service provider is accepting incoming messages. M365 Admins can track real-time updates on our cloud service provider's status page: https://admin.cloud.microsoft/?source=applauncher#/servicehealth/:/alerts/EX1331830 We are actively monitoring the situation and will update this notice as soon as new information becomes available.

  2. identified Jun 02, 2026, 09:50 PM UTC

    Our cloud service provider is actively resolving the service degradation, and we are already seeing improvements — queued messages in Domain Rewrite are now being processed and accepted by Exchange Online. We are continuing to monitor the situation closely and will update this notice as further information becomes available.

  3. monitoring Jun 02, 2026, 09:59 PM UTC

    Our cloud service provider is actively resolving the service degradation, and we are already seeing improvements — queued messages in Domain Rewrite are now being processed and accepted by Exchange Online. We are continuing to monitor the situation closely and will update this notice as further information becomes available.

  4. monitoring Jun 02, 2026, 10:00 PM UTC

    Our cloud service provider is actively resolving the service degradation, and we are already seeing improvements — queued messages in Domain Rewrite are now being processed and accepted by Exchange Online. We are continuing to monitor the situation closely and will update this notice as further information becomes available.

  5. resolved Jun 03, 2026, 05:06 AM UTC

    Our cloud service provider has resolved the degradation in Exchange Online. Queued messages in Domain Rewrite are being processed and delivered.

Read the full incident report →

Major April 15, 2026

Partial Outage - On Demand Migration

Detected by Pingoru
Apr 15, 2026, 12:27 PM UTC
Resolved
Apr 15, 2026, 02:30 PM UTC
Duration
2h 3m
Affected: EU RegionEU RegionEU RegionEU RegionEU RegionEU RegionEU Region
Timeline · 2 updates
  1. investigating Apr 15, 2026, 12:27 PM UTC

    We are aware of an issue impacting customer access to migration projects in On Demand Migration within the European region. Our team is actively investigating the issue, and we will provide updates on the status as soon as we have more information.

  2. resolved Apr 15, 2026, 02:30 PM UTC

    We have resolved the issue, and we will continue to monitor the situation. Following the recent outage, we’d like to provide a summary of how On Demand Migration services were affected: The performance of some migration jobs may have been degraded during the outage, but they will now resume normal operation. However, some migration jobs may have failed during the outage or encountered unexpected errors. We recommend reviewing your migration job history and restarting any affected tasks as needed. We apologies for any inconvenience this may have caused.

Read the full incident report →

Minor January 22, 2026

Cloud Service Provider Service Degradation

Detected by Pingoru
Jan 22, 2026, 10:52 PM UTC
Resolved
Jan 23, 2026, 12:50 PM UTC
Duration
13h 57m
Affected: US RegionUS RegionUS RegionUS RegionUS RegionAustralia RegionAustralia RegionAustralia RegionAustralia RegionAustralia RegionCanada RegionCanada RegionCanada RegionCanada RegionCanada RegionEU RegionEU RegionEU RegionEU RegionEU RegionUK RegionUK RegionUK RegionUK RegionUK Region
Timeline · 3 updates
  1. investigating Jan 22, 2026, 10:52 PM UTC

    Our cloud services provider is currently experiencing an outage affecting multiple M365 workloads, which is also impacting some On Demand Migration customers. As a result, migration tasks may fail, and email delivery for Domain Rewrite projects may be delayed. Further updates from Microsoft can be found within the Service Health Portal under the M365 admin center. We will continue to update this status as soon as we receive additional information.

  2. monitoring Jan 23, 2026, 11:15 AM UTC

    Our cloud service provider has resolved the issue. We will continue to monitor the situation and post an update on the impact to our services during the cloud provider outage as a follow-up.

  3. resolved Jan 23, 2026, 12:50 PM UTC

    Following the recent outage, we’d like to provide a summary of how On Demand Migration services were affected: 1) On Demand Migration Accounts, Email, OneDrive, SharePoint, Teams, and Power BI Some migration jobs may have failed or encountered unexpected errors during the outage. We recommend reviewing your migration job history and restarting any affected tasks as needed. 2) On Demand Migration Active Directory All running and scheduled workflows continued to operate normally and were not impacted by the outage. 3) On Demand Migration Domain Rewrite Email delivery for Domain Rewrite customers may be delayed during the cloud provider outage, but the service is now operating as usual. Please reach out to our support team if you need assistance reviewing or restarting any jobs.

Read the full incident report →

Critical December 19, 2025

Disaster Recovery for Identity for Active Directory Impacted

Detected by Pingoru
Dec 19, 2025, 06:55 PM UTC
Resolved
Dec 19, 2025, 08:00 PM UTC
Duration
1h 5m
Affected: US RegionEU RegionUK Region
Timeline · 2 updates
  1. investigating Dec 19, 2025, 06:55 PM UTC

    We are aware of an issue impacting Disaster Recovery for Identity for Active Directory in some regions. An investigation is currently underway and we will report back soon.

  2. resolved Dec 19, 2025, 08:00 PM UTC

    Disaster Recovery for Identity for Active Directory incident has been resolved. We apologies for any inconvenience this may have caused.

Read the full incident report →

Minor November 18, 2025

On Demand Recovery Backups for Entra ID Impacted

Detected by Pingoru
Nov 18, 2025, 07:41 PM UTC
Resolved
Nov 25, 2025, 05:16 PM UTC
Duration
6d 21h
Timeline · 7 updates
  1. investigating Nov 18, 2025, 07:41 PM UTC

    We are aware of an issue that is impacting backups of Entra ID for some On Demand Recovery customers. An investigation is currently underway, and we will report back soon.

  2. investigating Nov 18, 2025, 07:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 19, 2025, 04:53 PM UTC

    We are continuing to investigate this issue and working with our cloud service provider.

  4. investigating Nov 20, 2025, 05:28 PM UTC

    We are continuing to investigate this issue and working with our cloud service provider.

  5. investigating Nov 21, 2025, 08:33 PM UTC

    We are continuing to investigate and working with cloud service provider. Only some organizations and tenants are impacted by this outage. To mitigate this issue a temporary solution was deployed today to retry a failed backup automatically. Failed backups when run again are, in most cases, successful.

  6. monitoring Nov 24, 2025, 09:18 PM UTC

    A resolution to issue impacting backups of Entra ID for some On Demand Recovery customers has been deployed by our cloud service provider. We will be continuing to monitor backups for the next 24 hours to ensure the issue is resolved.

  7. resolved Nov 25, 2025, 05:16 PM UTC

    The issue has been resolved by our cloud service provider.

Read the full incident report →

Major August 14, 2025

Device Migration for Active Directory is impacted

Detected by Pingoru
Aug 14, 2025, 03:50 PM UTC
Resolved
Aug 14, 2025, 11:08 PM UTC
Duration
7h 17m
Affected: US RegionAustralia RegionCanada RegionEU RegionUK Region
Timeline · 4 updates
  1. investigating Aug 14, 2025, 03:50 PM UTC

    We are aware of an issue impacting device migration tasks for all On Demand Migration customers in all regions. As a result, device migration jobs may hang and agent logs will show the following error message: An error occurred attempting to update the job status to the server. One or more errors occurred. Exception of type 'BinaryTree.ADM.Agent.DeviceProxyException' was thrown. Our team is currently investigating the issue, and we apologize for any inconvenience this may cause. We will provide an update on the issue as soon as we have more information.

  2. identified Aug 14, 2025, 05:42 PM UTC

    We have identified the root cause of the partial outage, and we are actively working on a resolution. Based on our investigation, only customers are impacted using a custom cutover migration action that requires a credential profile. This issue does not affect customers using the default system cutover action. We understand the impact this may have on your operations and appreciate your patience. We will continue to provide updates as new information becomes available.

  3. identified Aug 14, 2025, 07:04 PM UTC

    We are actively working to resolve the service degradation, and we currently estimate that we will deploy a hotfix within the next 4-6 hours.

  4. resolved Aug 14, 2025, 11:08 PM UTC

    We have deployed a fix to resolve the service degradation. Customers need to cancel any impacted device migration jobs and resubmit them.

Read the full incident report →

Minor July 25, 2025

Migration for Email and Public Folders

Detected by Pingoru
Jul 25, 2025, 08:41 PM UTC
Resolved
Jul 26, 2025, 01:17 AM UTC
Duration
4h 36m
Affected: US Region
Timeline · 4 updates
  1. investigating Jul 25, 2025, 08:41 PM UTC

    We are aware of an issue impacting mail migration tasks for all On Demand Migration customers in the US region. As a result, both new and existing mail migration tasks will progress slowly. Our team is currently investigating the issue, and we apologize for any inconvenience this may cause. We will provide an update on the issue as soon as we have more information.

  2. identified Jul 25, 2025, 09:16 PM UTC

    We have identified the root cause of the service degradation, and we are actively working on a resolution. Based on our current progress, we estimate that the performance of mail migration tasks will return to normal within the next 4 to 5 hours. We understand the impact this may have on your operations and appreciate your patience. We will continue to provide updates as new information becomes available.

  3. identified Jul 25, 2025, 11:00 PM UTC

    We are actively working to resolve the service degradation, and we estimate that the performance of mail migration tasks will return to normal within the next 2 to 3 hours.

  4. resolved Jul 26, 2025, 01:17 AM UTC

    We can confirm that the issue has been resolved and the performance of migration tasks has been restored.

Read the full incident report →

Major October 9, 2024

Production Incident - Migration for Active Directory

Detected by Pingoru
Oct 09, 2024, 08:56 PM UTC
Resolved
Oct 10, 2024, 01:42 AM UTC
Duration
4h 46m
Affected: US Region
Timeline · 2 updates
  1. investigating Oct 09, 2024, 08:56 PM UTC

    We are aware of an issue that prevents customers from running Directory Sync and Device migration tasks in the US region. As a result, customers cannot initiate new migration tasks, and existing migration tasks are not being processed. Our team is already in contact with our cloud service provider, who acknowledged the issue and are actively investigating it. We apologize for any inconvenience this may cause and will update this status as soon as we have more information.

  2. resolved Oct 10, 2024, 01:42 AM UTC

    Our cloud service provider has resolved the issue, and we can confirm that it has been fixed for affected customers. All ongoing migration tasks will continue automatically, and we will mark this incident as resolved.

Read the full incident report →