Qualys incident

IN Platform 1: Users are unable to login to the UI (IM-12895)

Critical Resolved View vendor source →

Qualys experienced a critical incident on October 3, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 9h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2026, 01:00 AM UTC
Resolved
Oct 03, 2026, 10:19 AM UTC
Duration
9h 18m
Detected by Pingoru
Oct 03, 2026, 01:00 AM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)

Update timeline

  1. investigating Oct 03, 2026, 01:00 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12895.

  2. identified Oct 03, 2026, 01:38 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 03, 2026, 01:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 03, 2026, 10:19 AM UTC

    This incident has been resolved.