Qualys incident

US Platform 2: Portal Indexing Lag (IM-12836)

Major Resolved View vendor source →

Qualys experienced a major incident on August 26, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 1d 14h. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 01:06 PM UTC
Resolved
Aug 28, 2026, 03:32 AM UTC
Duration
1d 14h
Detected by Pingoru
Aug 26, 2026, 01:06 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. investigating Aug 26, 2026, 01:06 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Note: All scans and APIs are functioning properly. Further updates will be shared as they become available.

  2. investigating Aug 26, 2026, 01:07 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 26, 2026, 08:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 28, 2026, 03:32 AM UTC

    This incident has been resolved.