Qualys incident

US Platform 1, US Platform 2, US Platform 3, US Platform 4, US Platform 5, KSA Platform 1: Issue with Average Count on VMDR and UD Dashboard Widgets (IM-12619)

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 1, 2026 affecting Unified Dashboard (UD) and Unified Dashboard (UD) and 1 more component, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 07:05 PM UTC
Resolved
May 04, 2026, 12:49 PM UTC
Duration
2d 17h
Detected by Pingoru
May 01, 2026, 07:05 PM UTC

Affected components

Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)

Update timeline

  1. investigating May 01, 2026, 07:05 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue with the average count displayed on the VMDR and UD dashboard widgets. Some users are seeing incorrect values. As a temporary workaround, users can edit the widget and save it to display the correct average value. We will provide further updates as more information becomes available. The reference ticket for this incident is IM-12619.

  2. identified May 01, 2026, 08:23 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified May 02, 2026, 06:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring May 04, 2026, 11:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 04, 2026, 12:49 PM UTC

    This incident has been resolved.