Qualys incident
US Platform 1, US Platform 2, US Platform 3, US Platform 4, US Platform 5, KSA Platform 1: Issue with Average Count on VMDR and UD Dashboard Widgets (IM-12619)
Affected components
Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)Unified Dashboard (UD)
Update timeline
- investigating May 01, 2026, 07:05 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue with the average count displayed on the VMDR and UD dashboard widgets. Some users are seeing incorrect values. As a temporary workaround, users can edit the widget and save it to display the correct average value. We will provide further updates as more information becomes available. The reference ticket for this incident is IM-12619.
- identified May 01, 2026, 08:23 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 02, 2026, 06:49 PM UTC
We are continuing to work on a fix for this issue.
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