Qualys incident
US Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831)
Qualys experienced a minor incident on August 22, 2026 affecting Vulnerability Management (VM) and Unified Dashboard (UD) and 1 more component, lasting 2d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2026, 04:01 PM UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where there is delay in QDS (Qualys Detection Score) being calculated/populated for affected vulnerabilities in the UI. We are actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12831.
- identified Aug 23, 2026, 04:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 23, 2026, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 24, 2026, 09:09 PM UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved Aug 25, 2026, 01:42 AM UTC
This incident has been resolved.