Qualys incident

US Platform 4: Several Modules Inaccessible (IM-12829)

Minor Resolved View vendor source →

Qualys experienced a minor incident on August 20, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and File Integrity Monitoring (FIM) and 1 more component, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 02:15 PM UTC
Resolved
Aug 20, 2026, 03:20 PM UTC
Duration
1h 4m
Detected by Pingoru
Aug 20, 2026, 02:15 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)File Integrity Monitoring (FIM)Policy Audit (PA)Vulnerability Management (VM)Total Cloud

Update timeline

  1. investigating Aug 20, 2026, 02:15 PM UTC

    Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.

  2. identified Aug 20, 2026, 02:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 20, 2026, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2026, 03:20 PM UTC

    This incident has been resolved.