Qualys incident

US Platform 1: Lag observed on VM scan events (IM-12823)

Minor Resolved View vendor source →

Qualys experienced a minor incident on August 18, 2026 affecting Vulnerability Management (VM), lasting 2d 10h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 06:41 AM UTC
Resolved
Aug 20, 2026, 04:44 PM UTC
Duration
2d 10h
Detected by Pingoru
Aug 18, 2026, 06:41 AM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating Aug 18, 2026, 06:41 AM UTC

    Qualys Cloud Operations team is currently investigating an issue since lag observed on VM scan events. Scans are getting finished but not processed and is having an impact only on VM. Further details will be provided as they become available. The ticket reference for this incident is IM-12823.

  2. identified Aug 18, 2026, 07:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 18, 2026, 08:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 18, 2026, 01:11 PM UTC

    We are currently investigating this issue.

  5. monitoring Aug 18, 2026, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. investigating Aug 19, 2026, 02:50 AM UTC

    We are currently investigating this issue.

  7. identified Aug 19, 2026, 11:10 PM UTC

    The issue has been identified and a fix is being implemented.

  8. monitoring Aug 20, 2026, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Aug 20, 2026, 04:44 PM UTC

    This incident has been resolved.