Qualys incident

US Platform 1/2: Users are experiencing an issue where scan results downloaded in CSV and XML formats are returning empty files.(IM-12744)

Major Resolved View vendor source →

Qualys experienced a major incident on July 6, 2026 affecting Vulnerability Management (VM) and Vulnerability Management (VM) and 1 more component, lasting 22h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 06:36 PM UTC
Resolved
Jul 07, 2026, 04:51 PM UTC
Duration
22h 14m
Detected by Pingoru
Jul 06, 2026, 06:36 PM UTC

Affected components

Vulnerability Management (VM)Vulnerability Management (VM)Vulnerability Management (VM)

Update timeline

  1. investigating Jul 06, 2026, 06:36 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue affecting Qualys US Platform 1 and Platform 2, where downloaded reports in CSV and XML formats are returning empty files. Results downloads in PDF format continue to function normally, and the issue appears to be limited to CSV and XML exports. Additional updates will be provided as more information becomes available.

  2. investigating Jul 06, 2026, 06:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 06, 2026, 11:02 PM UTC

    We are continuing to investigate this issue.

  4. identified Jul 07, 2026, 12:07 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 07, 2026, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 07, 2026, 04:51 PM UTC

    This incident has been resolved.