Qualys incident

US Platform 1: Delay in VM Scan Processing [IM-12743]

Minor Resolved View vendor source →

Qualys experienced a minor incident on July 6, 2026 affecting Cloud Agent (CA) and Vulnerability Management (VM), lasting 7d 11h. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 10:51 AM UTC
Resolved
Jul 13, 2026, 10:25 PM UTC
Duration
7d 11h
Detected by Pingoru
Jul 06, 2026, 10:51 AM UTC

Affected components

Cloud Agent (CA)Vulnerability Management (VM)

Update timeline

  1. investigating Jul 06, 2026, 10:51 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports.

  2. investigating Jul 06, 2026, 10:53 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 06, 2026, 01:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 06, 2026, 11:15 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 13, 2026, 10:25 PM UTC

    This incident has been resolved.