Qualys incident

US Platform 3: Delay in data processing to the UI (IM-12737)

Critical Resolved View vendor source →

Qualys experienced a critical incident on July 1, 2026 affecting Global AssetView (GAV) /CyberSecurity Asset Management (CSAM) and AssetView (AV) and 1 more component, lasting 27d 13h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 01:24 PM UTC
Resolved
Jul 29, 2026, 02:45 AM UTC
Duration
27d 13h
Detected by Pingoru
Jul 01, 2026, 01:24 PM UTC

Affected components

Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)

Update timeline

  1. investigating Jul 01, 2026, 01:24 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys platform US03 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

  2. identified Jul 01, 2026, 10:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 06, 2026, 11:04 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 06, 2026, 11:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 14, 2026, 10:23 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jul 21, 2026, 09:10 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jul 24, 2026, 03:24 PM UTC

    The lags are slowly reducing and are not yet current. We are continuing to monitor the progress.

  8. monitoring Jul 27, 2026, 02:14 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Jul 29, 2026, 02:45 AM UTC

    This incident has been resolved.