Qualys incident

US Platforms 2 and 3: WAS Scans Not Progressing (IM-12671)

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 26, 2026 affecting Web Application Scanning (WAS) and Web Application Scanning (WAS), lasting 19h 52m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2026, 04:03 PM UTC
Resolved
May 27, 2026, 11:55 AM UTC
Duration
19h 52m
Detected by Pingoru
May 26, 2026, 04:03 PM UTC

Affected components

Web Application Scanning (WAS)Web Application Scanning (WAS)

Update timeline

  1. investigating May 26, 2026, 04:03 PM UTC

    Qualys Cloud Operations is currently investigating an issue on US Platforms 2 and 3 causing WAS Scans to not progress. Further updates will be shared as they become available. The ticket reference for this incident is IM-12671

  2. monitoring May 27, 2026, 11:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 27, 2026, 11:55 AM UTC

    This incident has been resolved.