Qualys incident

EU Platform 2: Delay in VM Scan Processing [IM-12659]

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 20, 2026 affecting Cloud Agent (CA) and Vulnerability Management (VM), lasting 6d 2h. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 12:46 PM UTC
Resolved
May 26, 2026, 03:01 PM UTC
Duration
6d 2h
Detected by Pingoru
May 20, 2026, 12:46 PM UTC

Affected components

Cloud Agent (CA)Vulnerability Management (VM)

Update timeline

  1. investigating May 20, 2026, 12:46 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12659.

  2. investigating May 21, 2026, 05:01 PM UTC

    We are continuing to investigate this issue to understand the delays in Scanner and Cloud Agent VM scan processing.

  3. identified May 23, 2026, 03:17 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 25, 2026, 01:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 26, 2026, 03:01 PM UTC

    This incident has been resolved.