Qualys incident

AE Platform 1: Slowness Loading VMDR UI (IM-12654)

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 18, 2026 affecting Vulnerability Management (VM), lasting 8h 18m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 10:23 AM UTC
Resolved
May 18, 2026, 06:42 PM UTC
Duration
8h 18m
Detected by Pingoru
May 18, 2026, 10:23 AM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating May 18, 2026, 10:23 AM UTC

    The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys AE Platform 1. As a result, customers may experience slow performance when logging into Qualysguard FO, and the VMDR dashboard may take longer to load. Please note that there is no impact on scan processing or API functionality. Further updates will be provided as they become available. The ticket reference for this incident is IM-12654.

  2. monitoring May 18, 2026, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 18, 2026, 06:42 PM UTC

    This incident has been resolved.