Qualys incident

EU Platform 3: VM and PC Scheduled scans are not getting triggered (IM-12653)

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 17, 2026 affecting Policy Audit (PA) and Vulnerability Management (VM), lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2026, 08:37 PM UTC
Resolved
May 17, 2026, 09:07 PM UTC
Duration
30m
Detected by Pingoru
May 17, 2026, 08:37 PM UTC

Affected components

Policy Audit (PA)Vulnerability Management (VM)

Update timeline

  1. investigating May 17, 2026, 08:37 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing some VM and PC Scheduled scans not getting triggered. On-demand scans are working fine. Further updates will be shared as they become available. Ticket reference for this incident: IM-12653.

  2. monitoring May 17, 2026, 08:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 17, 2026, 09:07 PM UTC

    This incident has been resolved.