Qualys incident

EU Platform 2: Delay in VM Scan Processing [IM-12643]

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 13, 2026 affecting Vulnerability Management (VM), lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 01:44 PM UTC
Resolved
May 16, 2026, 04:55 AM UTC
Duration
2d 15h
Detected by Pingoru
May 13, 2026, 01:44 PM UTC

Affected components

Vulnerability Management (VM)

Update timeline

  1. investigating May 13, 2026, 01:44 PM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12643.

  2. identified May 14, 2026, 08:09 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2026, 09:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 16, 2026, 04:55 AM UTC

    This incident has been resolved.