Qualys incident

US Platform 2 : Delay in VM Scan Processing [IM-12642]

Minor Resolved View vendor source →

Qualys experienced a minor incident on May 13, 2026 affecting Policy Audit (PA) and Policy Audit (PA) and 1 more component, lasting 20h 16m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 11:28 AM UTC
Resolved
May 14, 2026, 07:45 AM UTC
Duration
20h 16m
Detected by Pingoru
May 13, 2026, 11:28 AM UTC

Affected components

Policy Audit (PA)Policy Audit (PA)Vulnerability Management (VM)Vulnerability Management (VM)

Update timeline

  1. investigating May 13, 2026, 11:28 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.

  2. investigating May 13, 2026, 11:33 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 13, 2026, 12:21 PM UTC

    We are continuing to investigate this issue.

  4. identified May 13, 2026, 01:14 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified May 13, 2026, 01:46 PM UTC

    During our investigating it was concluded that the impact is only limited to delay in VM scan processing for US2 POD. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.

  6. monitoring May 13, 2026, 05:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 14, 2026, 07:45 AM UTC

    This incident has been resolved.