Qualys incident

US Platform 2 and EU Platform 2: Delay in VM/PC Scan Processing [IM-12642]

Minor Ongoing View vendor source →

Qualys is currently experiencing a minor incident affecting Policy Audit (PA) and Policy Audit (PA) and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
May 13, 2026, 11:28 AM UTC
Resolved
Ongoing
Duration
● 1h 38m
Detected by Pingoru
May 13, 2026, 11:28 AM UTC

Affected components

Policy Audit (PA)Policy Audit (PA)Vulnerability Management (VM)Vulnerability Management (VM)

Update timeline

  1. investigating May 13, 2026, 11:28 AM UTC

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM/PC scan processing. Some users will notice a delay in the time it takes for data captured via VM/PC scans to become available in the UI and Reports. Further updates will be shared as they become available. The ticket reference for this incident is IM-12642.

  2. investigating May 13, 2026, 11:33 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 13, 2026, 12:21 PM UTC

    We are continuing to investigate this issue.