Qualys incident

US Platform 2: VM Scan Processing Delays (IM-12565)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 3, 2026 affecting Cloud Agent (CA) and Vulnerability Management (VM), lasting 2d 13h. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 02:56 PM UTC
Resolved
Apr 06, 2026, 04:54 AM UTC
Duration
2d 13h
Detected by Pingoru
Apr 03, 2026, 02:56 PM UTC

Affected components

Cloud Agent (CA)Vulnerability Management (VM)

Update timeline

  1. investigating Apr 03, 2026, 02:56 PM UTC

    Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12565.

  2. monitoring Apr 04, 2026, 06:50 PM UTC

    Qualys Cloud Operations team has implemented the necessary corrective actions, and the lag is steadily decreasing. We are continuously monitoring the situation to ensure stability and optimal performance. Currently, we can confirm that new scans are being processed as expected and are progressing smoothly. We will continue to monitor the lag closely and provide ongoing updates. The ticket reference for this incident is IM-12565.

  3. resolved Apr 06, 2026, 04:54 AM UTC

    This incident has been resolved.