Qualys incident

US Platform 2: VM Scan Processing Delays (IM-12576)

Minor Resolved View vendor source →

Qualys experienced a minor incident on April 8, 2026 affecting Cloud Agent (CA) and Vulnerability Management (VM), lasting 1d 13h. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 08:35 PM UTC
Resolved
Apr 10, 2026, 09:52 AM UTC
Duration
1d 13h
Detected by Pingoru
Apr 08, 2026, 08:35 PM UTC

Affected components

Cloud Agent (CA)Vulnerability Management (VM)

Update timeline

  1. investigating Apr 08, 2026, 08:35 PM UTC

    Qualys Cloud Operations team is currently investigating an issue that is causing a delay in the processing of VM scan events. This is impacting Scanner and Cloud Agent only at this time. Further details will be provided as they become available. The ticket reference for this incident is IM-12576.

  2. investigating Apr 09, 2026, 07:58 AM UTC

    Qualys Cloud Operations team is still investigating the root cause. Further details will be provided as they become available.

  3. monitoring Apr 09, 2026, 07:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 10, 2026, 09:52 AM UTC

    This incident has been resolved.