Qonversion Outage History

We have identified an issue that caused some iOS purchase and trial-start events to be missing since 4 August, approximately 13:00 UTC. Android and Stripe are not affected. Subscription renewals, cancellations, expirations and refunds are processing normally on all platforms. No data has been lost — the affected purchases are intact at the App Store and will be restored. A fix is being deployed. Next update within 60 minutes.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We have identified the root cause of the incident and are implementing the fix. It will take up to 18 hours.

Full dashboards restoration is expected shortly.

We have identified the root cause of the incident and are implementing a fix.

Fix implemented. We started switching from our backup backend solution to the main one.

Switching from our backup backend solution to the main one is ongoing. We expect the process to complete within 40 minutes.

We have identified the issue and implemented a fix. Data is currently being loaded, and we are continuing to monitor the situation.

The fix has been applied correctly and we are continuing to upload analytical data. There are approximately 30 minutes left.

Cloudflare is experiencing disruptions in their global network, which may impact multiple customers worldwide. Their engineering team is actively investigating and working to resolve the problem.

Our service is currently experiencing a complete outage—the API is fully unavailable—due to a global issue affecting our provider, Cloudflare.

We are currently observing initial signs of service recovery and continue to closely monitor the situation.

We are currently investigating this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We identified the issue, fixed it, and will now switch from the backup backend solution to the main one.

We continue switching from the backup backend solution to the main one. We expect the switching to be finished within 3 hours.

We continue switching from the backup backend solution to the main one. We expect the switching to be finished within 1.5-2 hours.

Our comeback from the backup backend solution to the main one is coming to an end. We expect we'll be fully out of the incident within an hour. All the delayed events will be sent to integrations, webhooks, and raw/scheduled reports by this time.

The main cause has been found. The team is beginning to address the inaccuracy and correct the historical data.

We're experiencing an elevated level of API errors and are currently looking into the issue.

The issue has been identified and a fix is being implemented.

The issue has been identified and a fix is being implemented.

We detected the unavailability of the Realtime Dashboards system through system monitoring

Approximately 10-20% of requests to Apple's API are failing with 500 errors. We are actively monitoring the situation.

Due to local restrictions in Russia, some users are experiencing issues accessing the API, as certain CloudFlare IP addresses have been blocked. However, the SDK's core functionality should still work for most users. We are collaborating with CloudFlare to secure new IP addresses and fully restore access. For those affected in Russia, we highly recommend utilizing the fallback files. More details can be found at: https://documentation.qonversion.io/docs/system-reliability#fallback-files and https://documentation.qonversion.io/docs/offline-sdk-mode

Our team has identified an alternative solution that involves integrating additional name servers. We are currently in the final stages of preparation, and these changes will be implemented in the coming days. Thank you for your patience and understanding as we work to improve our service.