PXP incident

Incident 1299357 - Service Disruption for Paysafecard deposit

Critical Resolved View vendor source →

PXP experienced a critical incident on August 11, 2026 affecting Transaction Processing, lasting 3h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2026, 06:53 AM UTC
Resolved
Aug 11, 2026, 10:51 AM UTC
Duration
3h 57m
Detected by Pingoru
Aug 11, 2026, 06:53 AM UTC

Affected components

Transaction Processing

Update timeline

  1. investigating Aug 11, 2026, 06:53 AM UTC

    We are currently investigating a service disruption affecting Paysafecard deposit/ Paysafecard. Our teams are checking with the provider on the root cause and will provide an update as soon as we have more information. Start Time ***06:00*** For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.

  2. identified Aug 11, 2026, 07:16 AM UTC

    Provider has confirmed that currently undergoing maintenance on their end. Updates will be provided as more information becomes available.

  3. resolved Aug 11, 2026, 10:51 AM UTC

    The issue affecting Paysafecard deposit/ Paysafecard has been resolved, and services are now operating normally. Thank you for your patience.