PXP incident
Incident 1303961 - Service Disruption for PIX Deposit
PXP experienced a minor incident on August 23, 2026 affecting Transaction Processing, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 23, 2026, 10:52 AM UTC
We have observed that PIX deposits have remained in the “initiated” state since 09:45 UTC. The provider has informed us of an outage affecting PIX services on their end. We are currently awaiting further updates from the provider. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- monitoring Aug 23, 2026, 12:15 PM UTC
Payment processing has returned to normal as of 11:45 UTC. We are continuing to monitor the situation to ensure ongoing stability and will provide a final update once the issue has been confirmed as fully resolved. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- resolved Aug 23, 2026, 12:25 PM UTC
The issue affecting PIX Deposit has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality. End Time 11:45 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.