PXP incident
Incident 1311263 - Service Disruption for Card payments through shift4
PXP experienced a minor incident on September 12, 2026 affecting Transaction Processing, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2026, 09:17 PM UTC
We are currently investigating a service disruption affecting card payments through shift4. Our teams are working to identify the root cause and will provide an update as soon as we have more information. Start Time 20:52 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- monitoring Sep 12, 2026, 10:15 PM UTC
Shift4 has confirmed that the technical issue originated on their end. We have observed that payment processing returned to normal at 21:51 UTC and we are monitoring the situation to ensure stability. We will provide a final update once we confirm the issue is fully resolved. For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- resolved Sep 12, 2026, 11:20 PM UTC
The issue affecting Card payments has been resolved and services are now operating normally. Thank you for your patience while we worked to restore full functionality. End Time 21:51 UTC For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.