PXP incident
Incident #1313358 - Service Disruption - Unity Production Portal Login Issue
PXP experienced a notice incident on September 17, 2026 affecting Reporting and Help & Support, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 17, 2026, 12:40 PM UTC
We're currently investigating a possible service disruption affecting the Unity Production Portal. The issue may prevent a small group of users from accessing the portal successfully. If you're unable to log in after entering your authenticator code, please reach out to our Support Team, at [email protected] Start Date 17/09/2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- resolved Sep 17, 2026, 04:18 PM UTC
The issue affecting Unity Production Portal Login's has now been resolved. Thank you for your patience while we worked to restore full functionality. End Date 17/09/2026 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.