PXP experienced a minor incident on September 17, 2026 affecting Transaction Processing, lasting 1h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Transaction Processing
Update timeline
- investigating Sep 17, 2026, 04:39 PM UTC
Incident Reference: 1313464 Incident Description: There is currently an intermittent issue with Unity transactions failing with the following error message "Setup error when connecting to auth provider service", PXP are currently investigating this issue and will provide more information once it is available. Impact: Unity transactions intermittently failing. Start Time 16:00 For further information please contact the PXP Support Team on +44 (0) 203 885 0598 or [email protected] or click here to create a ticket.
- resolved Sep 17, 2026, 05:47 PM UTC
Transactions are processing as expected.