Public Cloud incident
[GLOBAL][Data & Analytics] - Cloud Database Incident Notification
Public Cloud experienced a major incident on August 25, 2026 affecting BHS and BHS and 1 more component, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 25, 2026, 09:25 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Data & Analytics offer. Here are some supplementary details : Start time : 25/08/2026 14:00 UTC Impacted Service(s) : Ordering services in private network, resulting in delays and possible failures. Customers Impact : Customers may experience delays and intermittent failures when ordering new services. Existing services are not impacted. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified Aug 26, 2026, 12:35 PM UTC
We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Most services are now operational again, with some residual delays or intermittent failures possible. Most customers should now be able to order new services normally. Ongoing Actions : The incident has been identified, and our teams are actively working to restore the remaining impacted services as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Aug 27, 2026, 01:08 PM UTC
We are pleased to inform you that the incident affecting our Data & Analytics offering has been resolved. Start time : 25/08/2026 14:00 UTC End time : 27/08/2026 13:02 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.