Public Cloud incident
[SBG5][Public Cloud] - Compute Instance incident notification
Public Cloud experienced a major incident on September 25, 2026 affecting SBG5, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 25, 2026, 07:18 PM UTC
We are currently experiencing an incident affecting our Public Cloud offering in the SBG5 region. The root cause has been identified. Please find the details of this incident below : Start time : 25/09/2026 18:26 UTC Impacted Service(s) : Some instances in the SBG5 region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Sep 25, 2026, 08:28 PM UTC
We would like to inform you that the incident affecting our Compute Instance offering has now been resolved. Please find the details of this incident below : Start time : 25/09/2026 18:26 UTC End time : 25/09/2026 20:24 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.