Public Cloud incident

[GRA3][Compute - Instance] - Compute Instance Incident Notification

Major Resolved View vendor source →

Public Cloud experienced a major incident on August 23, 2026 affecting GRA3, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2026, 11:45 PM UTC
Resolved
Aug 23, 2026, 11:57 PM UTC
Duration
11m
Detected by Pingoru
Aug 23, 2026, 11:45 PM UTC

Affected components

GRA3

Update timeline

  1. investigating Aug 23, 2026, 11:45 PM UTC

    We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary issue in the [Rack/Cluster/Room/Region/Geographical zone]. Here are some supplementary details : Start time : 23/08/2026 23:38 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

  2. identified Aug 23, 2026, 11:46 PM UTC

    We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific [Rack/Cluster/Room/Region/Geographical zone]. Here are some supplementary details : Start time : 23/08/2026 23:38 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

  3. identified Aug 23, 2026, 11:53 PM UTC

    We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 23/08/2026 23:38 UTC End time : 23/08/2026 23:49 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.

  4. resolved Aug 23, 2026, 11:57 PM UTC

    This incident has been resolved.