Public Cloud incident
[GRA4/GRA5/GRA7/GRA9/GRA11][Public Cloud] - Compute Instance incident notification
Public Cloud experienced a notice incident on October 13, 2026 affecting GRA5 and GRA7 and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Oct 13, 2026, 05:29 AM UTC
We would like to inform you that an incident occurred in the GRA4, GRA5, GRA7, GRA9 and GRA11 regions. This incident has now been resolved. Please find the details of this incident below : Start time : 13/10/2026 05:17 UTC End time : 13/10/2026 05:26 UTC Impacted Service(s) : Some instances in the GRA5, GRA7, GRA9 and GRA11 regions were unavailable. Customers Impact : Customers were temporarily unable to access their instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.