Public Cloud incident
[SBG5][Public Cloud] - Managed Kubernetes Service incident notification
Public Cloud experienced a major incident on October 13, 2026 affecting SBG5, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 13, 2026, 03:22 PM UTC
We are currently experiencing an incident affecting our Managed Kubernetes Service offering in the SBG5 region. The root cause has been identified. Please find the details of this incident below : Start time : 13/10/2026 15:00 UTC Impacted Service(s) : Access to the Kubernetes API Server is temporarily unstable. Customers Impact : Customers may experience intermittent connectivity issues or errors when accessing the Kubernetes API Server of their clusters located in the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- monitoring Oct 13, 2026, 03:46 PM UTC
We would like to inform you that our service has been fully restored as of 13/10/2026 at 15:20 UTC. Monitoring is still in place to ensure long-term stability. Please find the details of this incident below : Start time : 13/10/2026 15:00 UTC Impacted Service(s) : Access to the Kubernetes API Server was temporarily unstable. Customers Impact : Customers may have experienced intermittent connectivity issues or errors when accessing the Kubernetes API Server of their clusters located in the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Oct 13, 2026, 04:00 PM UTC
We would like to inform you that the incident affecting our Managed Kubernetes Service offering has now been resolved. Please find the details of this incident below : Start time : 13/10/2026 15:00 UTC End time : 13/10/2026 15:20 UTC Impacted Service(s) : Access to the Kubernetes API Server was temporarily unstable. Customers Impact : Customers may have experienced intermittent connectivity issues or errors when accessing the Kubernetes API Server of their clusters located in the specified region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We thank you for your understanding and patience throughout this incident.