Public Cloud incident
[GRA][Compute - Instance] - Compute Instance Incident Notification
Public Cloud experienced a major incident on October 9, 2026 affecting GRA1 and GRA3 and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 10:34 AM UTC
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA region. Here are some supplementary details : Start time : 09/10/2026 10:23 UTC Impacted Service(s) : Some instances in the GRA region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- investigating Oct 09, 2026, 10:41 AM UTC
We are continuing to investigate this issue.
- resolved Oct 09, 2026, 12:02 PM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 09/10/2026 10:23 UTC End time : 09/10/2026 10:37 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.