Public Cloud incident

[BHS/GRA][Identity, Security & Operations] - Logs Data Platform incident notification

Public Cloud experienced a major incident on July 16, 2026 affecting BHS and GRA, lasting 58m. The incident has been resolved; the full update timeline is below.

Started: Jul 16, 2026, 12:03 PM UTC
Resolved: Jul 16, 2026, 01:02 PM UTC
Duration: 58m
Detected by Pingoru: Jul 16, 2026, 12:03 PM UTC

Affected components

BHSGRA

Update timeline

investigating Jul 16, 2026, 12:03 PM UTC

We are currently experiencing an incident affecting our Logs Data Platform service, which is causing temporary availability issues. Please find the details of this incident below : Start time : 15/07/2026 18:00 UTC Impacted Service(s) : The WebSocket connection on Logs Data Platform is temporarily unavailable. Customers Impact : Customers are temporarily unable to use the Logs Data Platform WebSocket connection. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
resolved Jul 16, 2026, 01:02 PM UTC

We are pleased to inform you that the incident affecting our Logs Data Platform service has been resolved. Start time : 15/07/2026 18:00 UTC End time : 16/07/2026 13:00 UTC Root Cause : This incident was caused by a software issue. We apologize for any inconvenience caused and appreciate your understanding.