Public Cloud incident
[GRA][Network] - Public network incident notification
Public Cloud experienced a major incident on July 9, 2026 affecting GRA1 and GRA3 and 1 more component, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2026, 01:45 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Network offer on the specific region. Here are some supplementary details : Start time : 09/07/2026 13:40 UTC Impacted Service(s) : Paquet loss is being observed for IPv6. Customers Impact : Customers are temporarily facing packet loss on IPv6 when using services located in GRA region. Root Cause : This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/cfjg549ghh2y Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jul 13, 2026, 12:05 PM UTC
We are pleased to inform you that the incident affecting our Network offering has been resolved. Start time : 09/07/2026 13:40 UTC End time : 13/07/2026 11:10 UTC Root Cause : This incident is caused by another incident : https://network.status-ovhcloud.com/incidents/cfjg549ghh2y We apologize for any inconvenience caused and appreciate your understanding.