Public Cloud incident
[GRA1/3/9/11][Public Cloud] - Instances incident notification
Public Cloud experienced a major incident on September 13, 2026 affecting GRA1 and GRA3 and 1 more component, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 13, 2026, 09:24 AM UTC
We are currently experiencing an incident affecting our Public Cloud offering in the GRA1/3/9/11 regions. The root cause has been identified. Please find the details of this incident below : Start time : 13/09/2026 09:02 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified regions. Root Cause : This incident is caused by an unexpected infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Sep 13, 2026, 10:39 AM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 13/09/2026 09:02 UTC End time : 13/09/2026 10:06 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.