Public Cloud incident

[GRA5/7/9/11][Public Cloud] - Some Instances incident notification

Major Resolved View vendor source →

Public Cloud experienced a major incident on September 22, 2026 affecting GRA5 and GRA7 and 1 more component, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 09:24 AM UTC
Resolved
Sep 22, 2026, 12:55 PM UTC
Duration
3h 30m
Detected by Pingoru
Sep 22, 2026, 09:24 AM UTC

Affected components

GRA5GRA7GRA9GRA11

Update timeline

  1. investigating Sep 22, 2026, 09:24 AM UTC

    We are currently experiencing an incident affecting our Public Cloud offering in the GRA5/6/7/8/9/11 regions. The root cause has been identified. Here are some supplementary details : Start time : 22/09/2026 08:33 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified regions. Root Cause : This incident is caused by an unexpected infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

  2. identified Sep 22, 2026, 09:46 AM UTC

    We are currently experiencing an incident affecting our Public Cloud offering in the GRA5/7/9/11 regions. The root cause has been identified. Here are some supplementary details : Start time : 22/09/2026 08:33 UTC Impacted Service(s) : Some instances in the GRA region are unavailable. Customers Impact : Customers are temporarily unable to access their instances located on the specified regions. Root Cause : This incident is caused by an unexpected infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

  3. resolved Sep 22, 2026, 12:55 PM UTC

    We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. Start time : 22/09/2026 08:33 UTC End time : 22/09/2026 10:11 UTC Root Cause : This incident was caused by an unexpected infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.