Public Cloud incident
[GRA7/GRA9/GRA11][Compute - Instance] - Some instances incident notification
Public Cloud experienced a major incident on September 16, 2026 affecting GRA7 and GRA9 and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 02:53 AM UTC
We are currently experiencing an event affecting our Compute - Instance offer. Start time : 16/09/2026 02:41 UTC Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.
- identified Sep 16, 2026, 03:14 AM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA7, GRA9 and GRA11 region. Here are some supplementary details : Start time : 16/09/2026 02:41 UTC Impacted Service(s) : Some instances in the GRA7, GRA9 and GRA11 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Sep 16, 2026, 03:52 AM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 16/09/2026 02:41 UTC End time : 16/09/2026 03:21 UTC Root Cause : A service disruption occurred due to an unexpected infrastructure failure. We apologize for any inconvenience caused and appreciate your understanding.