Public Cloud incident
[SBG5/7][Compute - Instance] - Some Instances Incident Notification
Public Cloud experienced a major incident on September 10, 2026 affecting SBG5 and SBG7, lasting 23h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 10, 2026, 10:22 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific SBG5 / SBG7 regions. Here are some supplementary details : Start time : 10/09/2026 22:13 UTC Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified Sep 11, 2026, 03:31 AM UTC
We have new information regarding the incident that affected your service(s). Please find below an update on the situation: Update : Some instances are now accessible again. Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified Sep 11, 2026, 01:08 PM UTC
We have new information regarding the incident that affects your service(s). Please find below an update on the situation : Update : Most instances are once again accessible. Impacted Service(s) : Some instances in the SBG5 / SBG7 regions are still temporarily unreachable. Customers Impact : Some customers are still temporarily unable to access instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : Our teams are actively working to restore the remaining instances as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Sep 11, 2026, 10:04 PM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 10/09/2026 22:13 UTC End time : 11/09/2026 21:00 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.