Public Cloud incident
[GRA][AI & Machine Learning] - AI payload incident notification
Public Cloud experienced a major incident on July 7, 2026 affecting AI & Machine Learning || AI Endpoint, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 07, 2026, 12:31 PM UTC
Service has been fully restored since 07/07/2026 11:56 UTC. Monitoring remains active to ensure long-term stability. Here are some supplementary details : Start time : 07/07/2026 11:45 UTC Impacted Service(s) : Creation of AI payloads was temporarily unavailable in GRA region. Customers Impact : Customers were temporarily unable to create AI payloads. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jul 07, 2026, 03:10 PM UTC
We are pleased to inform you that the incident affecting our offering has been resolved. Start time : 07/07/2026 11:45 UTC End time : 07/07/2026 11:56 UTC Root Cause : This incident was caused by a network equipment issue. We apologize for any inconvenience caused and appreciate your understanding.