Public Cloud incident
[GRA1/3/9][Compute - Instance] - Some Instances Incident Notification
Public Cloud experienced a major incident on July 3, 2026 affecting GRA1 and GRA3 and 1 more component, lasting 5h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 03, 2026, 01:39 PM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific GRA1/3/9 regions. Here are some supplementary details : Start time : 03/07/2026 12:55 UTC Impacted Service(s) : Some instances in the GRA1/3/9 regions are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jul 03, 2026, 06:57 PM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 03/07/2026 12:55 UTC End time : 03/07/2026 18:20 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.