Public Cloud incident
[GLOBAL][AI & Machine Learning] - AI Endpoint Qwen2.5-VL-72B-Instruct model Incident Notification
Public Cloud experienced a major incident on June 23, 2026 affecting AI & Machine Learning || AI Endpoint, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 02:18 PM UTC
We are currently investigating an incident affecting our AI & Machine Learning offering, which is causing temporary availability issue in GLOBAL region. Here are some supplementary details : Start time : 23/06/2026 10:00 UTC Impacted Service(s) : The Qwen2.5-VL-72B-Instruct model is currently unavailable on AI Endpoints. Customers Impact : Customers calling the Qwen2.5-VL-72B-Instruct model endpoint are experiencing HTTP 503 errors. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jun 23, 2026, 03:03 PM UTC
We are pleased to inform you that the incident affecting our AI & Machine Learning offering has been resolved. Start time : 23/06/2026 10:00 UTC End time : 23/06/2026 13:35 UTC Root Cause : A service disruption occurred due to an unexpected underlying software malfunction. We apologize for any inconvenience caused and appreciate your understanding.