Public Cloud incident
[GRA1/3/11][Compute - Instance] - Some Instances Incident Notification
Public Cloud experienced a major incident on June 21, 2026 affecting GRA1, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2026, 07:39 AM UTC
We are currently investigating an incident affecting our Compute - Instance offering, which is causing temporary availability issue in GRA1 region Here are some supplementary details : Start time : 21/06/2026 07:28 UTC Impacted Service(s) : Some instances in the GRA1 region are unreachable. Customers Impact : Customers are temporarily unable to access some instances located on the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Jun 21, 2026, 07:46 AM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering in GRA1 has been resolved. Start time : 21/06/2026 07:28 UTC End time : 21/06/2026 07:39 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.