Public Cloud incident
[SBG5][Compute - Instance] - Public Cloud Incident Notification
Public Cloud experienced a major incident on May 20, 2026 affecting GRA3 and SBG5, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 09:21 AM UTC
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer in GRA3 region. Here are some supplementary details : Start time : 20/05/2026 08:54 UTC Impacted Service(s) : Some instances in the GRA3 region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located in the specified region. Root Cause : A service disruption occurred due to an unexpected infrastructure failure Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- identified May 20, 2026, 09:49 AM UTC
Please find below an update on the situation: Update : Some Instances are once again reachable. Our team remains committed to restoring the missing instances as quickly as possible. We apologize for any inconvenience caused and appreciate your understanding.
- resolved May 20, 2026, 10:36 AM UTC
We are pleased to inform you that the incident affecting our Compute - Instance offering has been resolved. Start time : 20/05/2026 08:54 UTC End time : 20/05/2026 10:16 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.