Public Cloud incident

[EU-SOUTH-MILA/B/C][Compute - Instance] - Instance creation incident notification

Major Resolved View vendor source →

Public Cloud experienced a major incident on May 18, 2026 affecting EU-SOUTH-MIL-A and EU-SOUTH-MIL-B and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 09:17 AM UTC
Resolved
May 18, 2026, 09:58 AM UTC
Duration
40m
Detected by Pingoru
May 18, 2026, 09:17 AM UTC

Affected components

EU-SOUTH-MIL-AEU-SOUTH-MIL-BEU-SOUTH-MIL-CEU-SOUTH-MIL-AEU-SOUTH-MIL-BEU-SOUTH-MIL-CEU-SOUTH-MIL-AEU-SOUTH-MIL-BEU-SOUTH-MIL-C

Update timeline

  1. investigating May 18, 2026, 09:17 AM UTC

    We are currently experiencing an event affecting our Compute - Instance offer in EU-SOUTH-MIL. Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible. We apologize for any inconvenience caused and appreciate your understanding.

  2. identified May 18, 2026, 09:29 AM UTC

    We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Compute - Instance offer on the specific regions EU-SOUTH-MIL-A, EU-SOUTH-MIL-B and EU-SOUTH-MIL-C. Here are some supplementary details : Start time : 15/05/2026 12:10 UTC Impacted Service(s) : Creation of Public Cloud on vRack and LoadBalancer is temporarily unavailable in EU-SOUTH-MIL-C region. Since 18/05/2026 09:15 UTC, EU-SOUTH-MIL-A and EU-SOUTH-MIL-B regions are no longer impacted and creation of instances in these regions is available again. Customers Impact : Customers are temporarily unable to create new Public Cloud instances vRack and LoadBalancer in EU-SOUTH-MIL-C region. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

  3. resolved May 18, 2026, 09:58 AM UTC

    We are pleased to inform you that the incident affecting our Compute - Instance offering in regions EU-SOUTH-MIL-A, EU-SOUTH-MIL-B and EU-SOUTH-MIL-C has been resolved. Start time : 15/05/2026 12:10 UTC End time : 18/05/2026 09:54 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.