[GRA11][Compute Instance] - Public Cloud instances Incident Notification

Update timeline

1. investigating Mar 26, 2026, 02:57 PM UTC

   We are currently investigating an incident affecting our Compute Instance offering, which is causing temporary availability issue in GRA11 region. Here are some supplementary details : Start time : 26/03/2026 10:25 UTC Impacted Service(s) : Some hosts in the specific region are temporarily unreachable. Customers Impact : Some customers are temporarily unable to access and use their Public Cloud instances in GRA11 region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.

2. resolved Mar 26, 2026, 06:20 PM UTC

   We are pleased to inform you that the incident affecting our Compute - Instance has been resolved. Start time : 26/03/2026 10:25 UTC End time : 26/03/2026 18:15 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.