Public Cloud incident
[GRA9/GRA11][Public Cloud] - Network API incident notification
Public Cloud experienced a major incident on October 14, 2026 affecting GRA9 and GRA9 and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 02:46 PM UTC
We are currently experiencing an incident affecting our Public Cloud offering, which is causing temporary latency issues in the GRA9 and GRA11 regions. Please find the details of this incident below : Start time : 14/10/2026 08:00 UTC Impacted Service(s) : The OpenStack Network API in the GRA9 and GRA11 regions is experiencing increased latency. Customers Impact : Customers may experience slowness when performing network operations through the API or Horizon, such as creating or modifying networks, ports, floating IPs or security groups. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
- resolved Oct 14, 2026, 03:24 PM UTC
We are pleased to inform you that the incident affecting our Public Cloud offering has been resolved. Start time : 14/10/2026 08:00 UTC End time : 14/10/2026 15:22 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. We apologize for any inconvenience caused and appreciate your understanding.