Provet incident
A Technical issue causing client and patient detail pages to load
Resolved after 33 minutes, affecting Application (EU), on September 14, 2026.
The issue causing client and patient detail pages to load as blank for some of our clinics has been resolved. The underlying change that caused the issue has been rolled back, and all client and patient pages are loading normally again. If you still experience a blank page, please refresh your browser. We sincerely apologize for the disruption this caused to your workflow. A permanent fix has been prepared to ensure this issue does not recur when the updates are redeployed.
Affected components
Update timeline
- investigating Sep 14, 2026, 05:45 AM UTC
There are temporary technical issue causing client and patient detail pages to load as blank for some of our clinics. Our technical team is investigating this as a top priority to restore normal access as quickly as possible.
- resolved Sep 14, 2026, 06:19 AM UTC
The issue causing client and patient detail pages to load as blank for some of our clinics has been resolved. The underlying change that caused the issue has been rolled back, and all client and patient pages are loading normally again. If you still experience a blank page, please refresh your browser. We sincerely apologize for the disruption this caused to your workflow. A permanent fix has been prepared to ensure this issue does not recur when the updates are redeployed.
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