Delays receiving emails in the shared inbox

Update timeline

1. investigating Oct 26, 2026, 10:15 AM UTC

   We’re investigating reports that incoming emails are arriving in the Provet shared inbox with significant delays. Our team is actively working on this, and we’ll post another update within 30 minutes. We apologize for the disruption caused.

2. identified Oct 26, 2026, 10:56 AM UTC

   We have managed to locate the issue causing a delay in emails arriving to the clinic's shared inbox, and are working on a solution. Emails were not lost, and will arrive to the inbox within the next hours. We apologize again for the distuption.

3. identified Oct 26, 2026, 11:49 AM UTC

   We are continuing to treat this issue as a top priority. Some emails are sending successfully, while others may experience delays. We will keep updating you as this progresses.

4. identified Oct 26, 2026, 12:36 PM UTC

   The root cause of delayed shared inbox emails has been identified, and a fix is underway. Real-time email delivery has returned to normal. Any delayed messages sent since Sunday remain securely queued and will be delivered once deployment concludes. We will provide another update once backlog processing is complete.

5. resolved Oct 28, 2026, 08:31 AM UTC

   This incident has been resolved. Our investigation into the email delivery delays affecting the shared inbox is complete. Incoming emails resumed normal delivery on 26 October at 12:30 EET. All emails delayed during the disruption on 25 October have now been successfully delivered to their intended inboxes. We apologise for any inconvenience caused and appreciate your patience while we worked to resolve this issue. If you experience any further email delivery issues, please contact our support team.