Provation Software Outage History
Provation Software is up right nowPingoru has recorded 50 incidents for Provation Software: 9 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 2 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 744 (0%) |
| November 2026 | 0 | 0 of 44 (0%) |
Incidents, newest first
Major October 27, 2026 Provation Apex is currently experiencing technical difficulties 3h 30m Provation Apex
Started Oct 27, 2026, 11:31 AM UTC· resolved Oct 27, 2026, 03:01 PM UTC
- investigating Oct 27, 2026, 11:31 AM UTC
We are actively investigating an incident with Apex.
- identified Oct 27, 2026, 02:33 PM UTC
Provation Apex Connectivity Issue We are aware that some Provation Apex customers may experience connectivity issues due to a third-party network issue affecting traffic routed through certain external vendor firewalls following recent firmware upgrades. Affected users may see ERR_TIMED_OUT or ERR_EMPTY_RESPONSE errors. Cloudflare has identified the issue, and we will provide updates as additional information becomes available.
- resolved Oct 27, 2026, 03:01 PM UTC
Resolved: Provation Apex Connectivity The connectivity issue impacting some Provation Apex customers has been resolved. Customers who continue to experience connectivity issues should contact their network or firewall administrator to review firewall configurations and any recent firewall or firmware updates. Provation Apex services are operating normally.
Major August 20, 2026 Provation Apex is currently experiencing technical difficulties 47m Provation Apex
Started Aug 20, 2026, 12:37 AM UTC· resolved Aug 20, 2026, 01:24 AM UTC
- investigating Aug 20, 2026, 12:37 AM UTC
We are actively investigating an incident with Apex.
- investigating Aug 20, 2026, 01:23 AM UTC
We are continuing to investigate this issue.
- resolved Aug 20, 2026, 01:24 AM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Aug 20, 2026, 01:28 AM UTC
This issue has been resolved. Apex is operational. Thank you.
Notice August 19, 2026 Provation Apex is currently experiencing technical difficulties 1h 25m Provation Apex
Started Aug 19, 2026, 11:52 PM UTC· resolved Aug 20, 2026, 01:17 AM UTC
- resolved Aug 20, 2026, 02:10 AM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Sep 04, 2026, 01:24 PM UTC
Between approximately 6:52 PM and 8:17 PM CDT on August 19, 2026, customers were unable to access Provation Apex due to an expired certificate. Our operations team identified the issue and restored service. No customer data was accessed, lost, or exposed as a result of this event. We have implemented corrective actions to help prevent a recurrence. We apologize for the disruption and appreciate your patience.
Minor February 24, 2026 Provation Apex is currently experiencing technical difficulties 1h 23m Provation Apex
Started Feb 24, 2026, 06:35 PM UTC· resolved Feb 24, 2026, 07:59 PM UTC
- investigating Feb 24, 2026, 06:35 PM UTC
We are actively investigating an incident with Apex printing and previewing a note.
- resolved Feb 24, 2026, 07:59 PM UTC
This incident has been resolved.
- postmortem Mar 04, 2026, 07:11 PM UTC
Issue Resolution Report **Description:** On February 24, 2026, between 8:51AM and 9:22 AM CST, some customers experienced intermittent difficulties uploading video documentation and accessing other platform features. **Impact Summary:** On February 24, 2026, between 14:51-15:22 UTC \(8:51am-9:22am CST\), the Provation production environment experienced a 31-minute **degradation** affecting customer-facing operations. During the peak degradation window \(14:51-15:20 UTC\). The incident manifested as intermittent failures across multiple services dropping customer-facing success rates to 81% during the worst minutes. Auto-scaling triggered at 14:00 UTC \(8:00am CST\) provided initial capacity expansion. Operations executed additional mitigation measures and the system achieved gradual improvement through 15:21 UTC \(9:21am CST\) and reached full recovery at 15:22 UTC \(9:22am CST\) when customer-facing success rates returned to 98%\+. No data loss occurred, but clinical documentation workflows experienced intermittent failures during the incident window. Primary failure modes included server errors on shared APIs. **Response** The Development team coordinated mitigation activities to stabilize platform performance. This effort included isolating the affected service paths, adjusting system resources to support essential workflows, and continuously monitoring platform behavior to validate the most effective mitigation steps. Responsiveness, error patterns, and system health indicators were tracked to guide decision making during recovery. As mitigation actions took effect, performance improved which lead to restoration by 15:15 UTC. **Follow-up Tasks** * Split VideoAPI onto independent ASP-DevOps Team * Evaluate VNet Integration \+ Service Endpoints for Video API/Document API-DevOps Team * Evaluate private endpoints for Storage-DevOps Team * Evaluate connection pooling refactor-Development Team * Evaluate port monitoring and alerting thresholds-DevOps Team * Evaluate circuit breaker implementation for video endpoints-Development Team * Evaluate rate limiting for video uploads and vitals polling-Development Team * Evaluate gradual re-enable plan for disabled tenants-Development Team
Major February 24, 2026 Provation Apex is currently experiencing technical difficulties 18m Provation Apex
Started Feb 24, 2026, 03:08 PM UTC· resolved Feb 24, 2026, 03:26 PM UTC
- investigating Feb 24, 2026, 03:08 PM UTC
Provation Apex is currently experiencing a partial outage, resulting in some users finding it unreachable. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.
- resolved Feb 24, 2026, 03:26 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Mar 04, 2026, 07:03 PM UTC
Issue Resolution Report **Description:** On February 24, 2026, between 8:51AM and 9:22 AM CST, some customers experienced intermittent difficulties uploading video documentation and accessing other platform features. **Impact Summary:** On February 24, 2026, between 14:51-15:22 UTC \(8:51am-9:22am CST\), the Provation production environment experienced a 31-minute **degradation** affecting customer-facing operations. During the peak degradation window \(14:51-15:20 UTC\). The incident manifested as intermittent failures across multiple services dropping customer-facing success rates to 81% during the worst minutes. Auto-scaling triggered at 14:00 UTC \(8:00am CST\) provided initial capacity expansion. Operations executed additional mitigation measures and the system achieved gradual improvement through 15:21 UTC \(9:21am CST\) and reached full recovery at 15:22 UTC \(9:22am CST\) when customer-facing success rates returned to 98%\+. No data loss occurred, but clinical documentation workflows experienced intermittent failures during the incident window. Primary failure modes included server errors on shared APIs. **Response** The Development team coordinated mitigation activities to stabilize platform performance. This effort included isolating the affected service paths, adjusting system resources to support essential workflows, and continuously monitoring platform behavior to validate the most effective mitigation steps. Responsiveness, error patterns, and system health indicators were tracked to guide decision making during recovery. As mitigation actions took effect, performance improved which lead to restoration by 15:15 UTC. **Follow-up Tasks** * Split VideoAPI onto independent ASP-DevOps Team * Evaluate VNet Integration \+ Service Endpoints for Video API/Document API-DevOps Team * Evaluate private endpoints for Storage-DevOps Team * Evaluate connection pooling refactor-Development Team * Evaluate port monitoring and alerting thresholds-DevOps Team * Evaluate circuit breaker implementation for video endpoints-Development Team * Evaluate rate limiting for video uploads and vitals polling-Development Team * Evaluate gradual re-enable plan for disabled tenants-Development Team
Critical November 18, 2025 Provation Apex is currently experiencing technical difficulties 23m Provation Apex
Started Nov 18, 2025, 11:54 AM UTC· resolved Nov 18, 2025, 12:17 PM UTC
- identified Nov 18, 2025, 11:54 AM UTC
Provation Apex is currently experiencing an outage and may not be reached. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Do you use Olympus CV-190 scope processors? If so, reference this guide to capture images into Provation Apex from your scope processor. Import Images from Olympus CV-190 Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.
- resolved Nov 18, 2025, 12:17 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Dec 10, 2025, 09:40 PM UTC
Provation Apex availability was affected on **November 18, 2025**, between **5:35 AM and 6:50 AM CST** due to a global Cloudflare network outage. The error condition was promptly isolated and remedied, and full service was restored shortly thereafter. No action is required from Provation Apex users. We apologize for any disruption and appreciate your patience.
Notice November 14, 2025 Provation Apex is currently experiencing technical difficulties 8m Provation Apex
Started Nov 14, 2025, 05:27 PM UTC· resolved Nov 14, 2025, 05:35 PM UTC
- investigating Nov 14, 2025, 05:27 PM UTC
We are actively investigating an incident with Apex.
- resolved Nov 14, 2025, 05:33 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Dec 10, 2025, 02:15 PM UTC
_On November 14, 2025, Provation Apex experienced patient list loading errors lasting approximately 9 minutes before a rollback was initiated._ _**What We Did**_ _We promptly initiated a rollback after receiving the alert and restored functionality within minutes, minimizing disruption._ _**Looking Ahead**_ _To prevent similar issues, we’re implementing enhanced monitoring for early detection of mismatched configurations and stricter deployment checks to ensure database and backend schema compatibility._
Minor November 13, 2025 Provation Apex is currently experiencing technical difficulties 1h Provation Apex
Started Nov 13, 2025, 03:46 PM UTC· resolved Nov 13, 2025, 04:46 PM UTC
- investigating Nov 13, 2025, 03:46 PM UTC
We are actively investigating an incident with Apex with degraded performance.
- investigating Nov 13, 2025, 04:34 PM UTC
We have identified the issue and have started deploying mitigation measures.
- resolved Nov 13, 2025, 04:46 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Dec 10, 2025, 02:14 PM UTC
On November 13, 2025, from 9:41 AM to 10:46 AM CST, Provation Apex slowed due to a system update. The problem was resolved promptly, and additional safeguards are now in place to ensure reliability. We apologize for any inconvenience and appreciate your understanding.
Major November 3, 2025 Provation Apex is currently experiencing technical difficulties 2h 11m Provation Apex
Started Nov 03, 2025, 03:14 PM UTC· resolved Nov 03, 2025, 05:25 PM UTC
- investigating Nov 03, 2025, 03:14 PM UTC
Provation Apex is currently experiencing a partial outage, resulting in some users finding it unreachable. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.
- investigating Nov 03, 2025, 04:23 PM UTC
We are continuing to investigate this issue.
- investigating Nov 03, 2025, 04:33 PM UTC
Issue has been identified and mitigation steps are beginning shortly.
- investigating Nov 03, 2025, 05:15 PM UTC
We have deployed a solution and are currently monitoring event processing for signs of recovery.
- investigating Nov 03, 2025, 05:25 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- resolved Nov 03, 2025, 05:25 PM UTC
This incident has been resolved.
- postmortem Dec 10, 2025, 02:14 PM UTC
_On November 3, 2025, one of our SQL Server Elastic Pools experienced higher-than-expected demand. This resulted in slower response times for a subset of customers._ _**What We Did**_ _Provation promptly addressed the issue by increasing resources for the affected pool and redistributing databases to restore optimal performance._ _**Looking Ahead**_ _To help prevent similar issues, we’ve implemented enhanced monitoring and alerting systems. These improvements allow us to detect and resolve potential performance concerns before they impact our customers._
Critical October 29, 2025 Provation Apex is currently experiencing technical difficulties 4h 29m Provation Apex
Started Oct 29, 2025, 04:05 PM UTC· resolved Oct 29, 2025, 08:35 PM UTC
- identified Oct 29, 2025, 04:05 PM UTC
Provation Apex is currently experiencing an outage and may not be reached. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Do you use Olympus CV-190 scope processors? If so, reference this guide to capture images into Provation Apex from your scope processor. Import Images from Olympus CV-190 Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.
- identified Oct 29, 2025, 04:59 PM UTC
We have confirmed that our hosting provider began experiencing DNS issues, which resulted in some service availability degradation. As a result, customers may encounter difficulties accessing the Provation Apex portal. We will provide more information within the next 60 minutes or sooner.
- identified Oct 29, 2025, 05:56 PM UTC
Our hosting Provider has taken several concurrent mitigation actions. We will provide an update in the next 60 minutes.
- investigating Oct 29, 2025, 06:53 PM UTC
We are monitoring services gradually coming back online. We will provide an update in 60 minutes.
- monitoring Oct 29, 2025, 08:00 PM UTC
Mitigation steps have been deployed and make take up to 4 hours for all nodes to be restored; we are monitoring and will have an update in the next 2 hours or sooner.
- resolved Oct 29, 2025, 08:35 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Dec 10, 2025, 02:10 PM UTC
On October 29, 2025, between 10:56 AM and 3:35 PM CDT, the Apex platform experienced service interruptions due to an outage at a third-party content delivery network. This caused the application interface to be unavailable for some users. Our team actively monitored and worked to mitigate the impact until service was fully restored. The issue is now resolved
Notice October 27, 2025 Provation Apex is currently experiencing technical difficulties 15m Provation Apex
Started Oct 27, 2025, 10:38 PM UTC· resolved Oct 27, 2025, 10:54 PM UTC
- investigating Oct 27, 2025, 10:38 PM UTC
We are actively investigating an incident with Apex.
- resolved Oct 27, 2025, 10:54 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
Notice September 19, 2025 Provation Apex is currently investigating a desktop app issue 3h 2m Provation Apex
Started Sep 19, 2025, 01:02 PM UTC· resolved Sep 19, 2025, 04:04 PM UTC
- identified Sep 19, 2025, 01:02 PM UTC
We are actively investigating an incident with Apex Desktop app not displaying live video feed.
- resolved Sep 19, 2025, 04:04 PM UTC
Provation Apex has fully recovered, a fixed was deployed to Desktop app.
Notice May 19, 2025 Provation Apex is currently experiencing technical difficulties 8m Provation Apex
Started May 19, 2025, 12:32 PM UTC· resolved May 19, 2025, 12:41 PM UTC
- investigating May 19, 2025, 12:32 PM UTC
We are actively investigating an incident with Apex.
- resolved May 19, 2025, 12:41 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
Notice April 14, 2025 Provation Apex is currently experiencing technical difficulties 11m Provation Apex
Started Apr 14, 2025, 12:54 PM UTC· resolved Apr 14, 2025, 01:05 PM UTC
- investigating Apr 14, 2025, 12:54 PM UTC
We are actively investigating an incident with Apex.
- resolved Apr 14, 2025, 01:05 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
Notice April 9, 2025 Provation Apex is currently experiencing technical difficulties 32m Provation Apex
Started Apr 09, 2025, 01:06 PM UTC· resolved Apr 09, 2025, 01:38 PM UTC
- investigating Apr 09, 2025, 01:06 PM UTC
We are actively investigating an incident with Apex.
- resolved Apr 09, 2025, 01:38 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
Major April 7, 2025 Provation Apex is currently experiencing technical difficulties –
Started Apr 07, 2025, 01:00 PM UTC· resolved Apr 07, 2025, 01:00 PM UTC
- resolved Apr 07, 2025, 01:00 PM UTC
We are actively investigating an incident with Apex.
- postmortem Sep 25, 2025, 08:37 PM UTC
On the morning of April 7, 2025, some Apex users experienced errors and slow performance. The issue was traced to a temporary shortage of front-end servers, which couldn’t keep up with the morning traffic. This caused delays and made parts of the system unusable for a short time. No changes were made that triggered the problem—it appears to have stemmed from routine maintenance and automatic scaling settings. We've since updated the configuration to keep more servers online at all times, ensuring smoother performance going forward.
Major March 25, 2025 Provation Apex is currently experiencing technical difficulties 1h 18m Provation Apex
Started Mar 25, 2025, 11:22 AM UTC· resolved Mar 25, 2025, 12:40 PM UTC
- identified Mar 25, 2025, 11:22 AM UTC
Provation Apex is currently experiencing an outage and may not be reached. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Do you use Olympus CV-190 scope processors? If so, reference this guide to capture images into Provation Apex from your scope processor. Import Images from Olympus CV-190 Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.
- monitoring Mar 25, 2025, 12:19 PM UTC
We have deployed a solution and are currently monitoring event processing for signs of recovery.
- resolved Mar 25, 2025, 12:40 PM UTC
Provation Apex has fully recovered. We apologize for the inconvenience.
- postmortem Apr 02, 2025, 02:33 PM UTC
On March 25th 6:22 am CST Apex became inaccessible to some Apex customers. Investigation revealed an infrastructure change resulted in an inability to process traffic under load. The issue was resolved at 7:40 am CST.
Critical December 17, 2024 Provation iPRO is currently experiencing technical difficulties 2h 25m iPro-anesthesia-instance-3684
Started Dec 17, 2024, 06:38 PM UTC· resolved Dec 17, 2024, 09:03 PM UTC
- identified Dec 17, 2024, 06:38 PM UTC
Provation iPro is currently experiencing an outage and may not be reached. Investigation is underway. New information will be posted here as it becomes available.
- identified Dec 17, 2024, 07:10 PM UTC
LightEdge (an iProcedures hosting solution) is currently experiencing intermittent network issues potentially affecting services in our datacenters. LightEdge Engineers are actively investigating the issue and working with our carrier partner to mitigate impact. Our technical teams are fully engaged until the issue is mitigated.
- identified Dec 17, 2024, 08:21 PM UTC
We are engaged with an ISP to create new routing logic to connect to iProcedures datacenter, allowing customers access to the iPro platform.
- identified Dec 17, 2024, 08:49 PM UTC
Work continues to rebuild the routing for iPro thru new internet hosting provider (ISP).
- resolved Dec 17, 2024, 09:03 PM UTC
Provation iPro has fully recovered. We apologize for the inconvenience.