Provation Software incident

Provation Apex is currently experiencing technical difficulties

Critical Resolved View vendor source →

Provation Software experienced a critical incident on October 29, 2025 affecting Provation Apex, lasting 4h 29m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:05 PM UTC
Resolved
Oct 29, 2025, 08:35 PM UTC
Duration
4h 29m
Detected by Pingoru
Oct 29, 2025, 04:05 PM UTC

Affected components

Provation Apex

Update timeline

  1. identified Oct 29, 2025, 04:05 PM UTC

    Provation Apex is currently experiencing an outage and may not be reached. Investigation is underway. New information will be posted here as it becomes available. Please reference this link for Apex Desktop App offline mode instructions - Offline Mode Instructions Do you use Olympus CV-190 scope processors? If so, reference this guide to capture images into Provation Apex from your scope processor. Import Images from Olympus CV-190 Click the "Subscribe to Updates" button on this page to get email updates sent to your inbox whenever a change is made to this page.

  2. identified Oct 29, 2025, 04:59 PM UTC

    We have confirmed that our hosting provider began experiencing DNS issues, which resulted in some service availability degradation. As a result, customers may encounter difficulties accessing the Provation Apex portal. We will provide more information within the next 60 minutes or sooner.

  3. identified Oct 29, 2025, 05:56 PM UTC

    Our hosting Provider has taken several concurrent mitigation actions. We will provide an update in the next 60 minutes.

  4. investigating Oct 29, 2025, 06:53 PM UTC

    We are monitoring services gradually coming back online. We will provide an update in 60 minutes.

  5. monitoring Oct 29, 2025, 08:00 PM UTC

    Mitigation steps have been deployed and make take up to 4 hours for all nodes to be restored; we are monitoring and will have an update in the next 2 hours or sooner.

  6. resolved Oct 29, 2025, 08:35 PM UTC

    Provation Apex has fully recovered. We apologize for the inconvenience.

  7. postmortem Dec 10, 2025, 02:10 PM UTC

    On October 29, 2025, between 10:56 AM and 3:35 PM CDT, the Apex platform experienced service interruptions due to an outage at a third-party content delivery network. This caused the application interface to be unavailable for some users. Our team actively monitored and worked to mitigate the impact until service was fully restored. The issue is now resolved