Provation Software incident
Provation Apex is currently experiencing technical difficulties
Resolved after 3 hours 30 minutes, affecting Provation Apex, on October 27, 2026.
Resolved: Provation Apex Connectivity The connectivity issue impacting some Provation Apex customers has been resolved. Customers who continue to experience connectivity issues should contact their network or firewall administrator to review firewall configurations and any recent firewall or firmware updates. Provation Apex services are operating normally.
Affected components
Update timeline
- investigating Oct 27, 2026, 11:31 AM UTC
We are actively investigating an incident with Apex.
- identified Oct 27, 2026, 02:33 PM UTC
Provation Apex Connectivity Issue We are aware that some Provation Apex customers may experience connectivity issues due to a third-party network issue affecting traffic routed through certain external vendor firewalls following recent firmware upgrades. Affected users may see ERR_TIMED_OUT or ERR_EMPTY_RESPONSE errors. Cloudflare has identified the issue, and we will provide updates as additional information becomes available.
- resolved Oct 27, 2026, 03:01 PM UTC
Resolved: Provation Apex Connectivity The connectivity issue impacting some Provation Apex customers has been resolved. Customers who continue to experience connectivity issues should contact their network or firewall administrator to review firewall configurations and any recent firewall or firmware updates. Provation Apex services are operating normally.
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